New courier helper

Courier parcel dispute planner

Plan lost parcel, marked delivered but not received, damaged package, wrong item, delayed delivery, pickup failure, COD issue and fake courier scam complaints with proof checklist and safe copy.

Organize proof files

Tracking proof

Collect AWB, delivery proof/POD, last scan status and support ticket ID.

Package proof

Keep invoice, package label, unboxing video, damaged/wrong item photos and pickup-ready proof.

Scam safety

Avoid random customs, reschedule, refund or KYC links from SMS/WhatsApp.

Safety note

Never share delivery OTP, UPI PIN, CVV, password, full ID or remote screen access. Open official courier/platform app or website yourself instead of clicking random links.

Courier/parcel issue details

Build a courier dispute plan

Use masked contact/address details. Never paste OTP, full address, payment secrets or private ID numbers.

Issue type

Courier/platform

Seller/merchant

Tracking/AWB ID

Order ID

Order value

Order/booking date

Promised delivery date

Current tracking/support status

Existing complaint/ticket ID

Evidence available

Desired outcome

Plan summary

Urgency score: 60/100

Normal urgency - verify tracking and keep a clear written support record. Estimated value at risk: ₹0. Preserve tracking screenshots, last scan location, booking receipt, item value proof and delivery promise and use official courier/platform routes only.

Value at risk

₹0

Promised date age

—

Proof checklist

Issue-specific proof: tracking screenshots, last scan location, booking receipt, item value proof and delivery promise.
Order proof: order ID, invoice, seller/platform name, item value, booking date and promised delivery date.
Courier proof: tracking/AWB ID, tracking screenshots, last scan location, delivery/pickup attempt messages and support ticket ID.
Condition proof: package photos, AWB label photos, unboxing video/photos, damage photos, wrong-item photos or pickup-ready photos where relevant.
Communication proof: support chat/email, customer-care call log, delivery agent call details, store/seller response and promised timeline.
Safety copy: hide full address, full phone number, OTP, payment card details, UPI PIN, ID numbers and private home/location details before sharing publicly.
Use official courier/platform app, website, helpline or seller support only. Avoid random customs/refund/reschedule links from SMS/WhatsApp.

Escalation route

Step 1

Freeze proof immediately

Save tracking page screenshots, invoice, AWB label, package photos and all support messages before status changes.

Step 2

Send written complaint

Use the copy-ready message with tracking ID, order ID, issue date, promised date, value and proof list.

Step 3

Ask for written outcome

Request trace result, delivery proof/POD, refund/replacement timeline or rejection reason in writing.

Step 4

Escalate to platform/courier grievance desk

If first support fails, escalate with proof pack, complaint ID and timeline. Keep all responses.

Step 5

Payment route when valid

For paid order/refund failure, keep courier/platform response and ask bank/payment app about dispute route if needed.

Safety warnings

• Never share delivery OTP, UPI PIN, CVV, card PIN, account password, full ID number or remote screen access.
• Do not click random customs, reschedule, KYC, refund or delivery links from unknown SMS/WhatsApp messages.
• For marked-delivered-but-not-received, ask for POD/delivery proof and preserve call logs/CCTV/guard notes if available.
• For damaged/wrong items, do not throw away packaging until the claim/return path is clear.
• This tool gives guidance only; verify final action through official courier, platform, seller, bank/payment app or relevant authority.

Copy-ready message

Review and redact private details before sending.

Subject: Courier/parcel complaint - Parcel lost / not traceable

Dear Support Team,

I request written resolution for my parcel issue. Courier/platform: not provided. Seller/merchant: not provided. Issue type: Parcel lost / not traceable.
Tracking/AWB ID: not provided. Order ID: not provided. Order value: ₹not provided. Booking/order date: not provided. Promised delivery date: not provided.
Current status shown: not provided. Existing complaint/ticket ID: not provided. Evidence available: not provided.
Requested outcome: Please trace the parcel and provide refund/replacement/delivery correction timeline if applicable.

Please share the official status, delivery proof/POD or investigation result, and expected resolution timeline in writing. I can share redacted invoice, tracking screenshots, package photos and support proof if required.

Regards,

Subject: Courier/parcel complaint - Parcel lost / not traceable Dear Support Team, I request written resolution for my parcel issue. Courier/platform: not provided. Seller/merchant: not provided. Issue type: Parcel lost / not traceable. Tracking/AWB ID: not provided. Order ID: not provided. Order value: ₹not provided. Booking/order date: not provided. Promised delivery date: not provided. Current status shown: not provided. Existing complaint/ticket ID: not provided. Evidence available: not provided. Requested outcome: Please trace the parcel and provide refund/replacement/delivery correction timeline if applicable. Please share the official status, delivery proof/POD or investigation result, and expected resolution timeline in writing. I can share redacted invoice, tracking screenshots, package photos and support proof if required. Regards,