New shopping tool

Return pickup planner

Plan return/refund deadlines, pickup proof, escalation route and copy-ready support message for wrong, damaged, missing or delayed online orders.

Organize proof files

Return-window ready

Estimate deadline and urgency before the return window closes.

Pickup proof map

Know what to photograph and what receipt/tracking proof to keep.

Refund scam safe

Warns against OTP, UPI PIN, CVV, password and screen-sharing fraud.

Return / pickup details

Add order, delivery and issue details. Do not paste OTP, PIN, CVV, password or full payment details.

Platform / seller name

Product name

Order / return / ticket ID

Amount / item value

Delivery date

Return window days

Issue type

Pickup / refund status

Package / product condition

Seller/support response

Desired resolution

Return summary

WINDOW UNKNOWN: Wrong item received. Keep official app proof, pickup receipt and refund timeline screenshots ready.

Return deadline: Not provided

Urgency: WINDOW UNKNOWN

Proof strength: 14/100

Window: 7 days

Refund scam safety

Return/refund scams often ask for OTP, UPI PIN or screen sharing.

Use only the official marketplace app/website or verified support channel for return/refund action.
Never share OTP, UPI PIN, card CVV, password, full bank details or screen-sharing access for refund.
Do not hand over product without pickup receipt/tracking proof inside the official app or written acknowledgement.
Redact phone, address, full order ID and payment details before sharing screenshots publicly.

Proof + pickup checklist

Use this before pickup, escalation or payment dispute.

Proof checklist

Order/invoice screenshot with order ID, item name, amount and date visible.
Issue proof: unboxing video, item label, invoice and wrong product photos.
Product photos from multiple angles plus packaging/label photos where relevant.
Support chat/email/call log showing complaint, pickup schedule or refund promise.
Pickup receipt, return tracking ID or courier acknowledgement after pickup.
Bank/payment refund screenshot only after hiding full account/card/UPI details.

Pickup checklist

Keep item, original packaging, accessories and invoice ready before pickup.
Take photos/video of product condition and packed box before handing over.
Ask pickup agent for pickup receipt, OTP policy and tracking/reference ID in writing/app.
Do not share UPI PIN, card CVV, bank OTP, password or screen-sharing access for refund.
If pickup fails, save missed-call log, agent message and app reschedule screenshot.

Escalation plan

Stay inside official channels and save written proof.

Step 1

Marketplace support

Raise return/refund issue inside official app/website and save ticket ID.

Step 2

Pickup/courier proof

Collect pickup receipt or failed pickup proof with date/time screenshots.

Step 3

Seller/brand support

Escalate with order ID, photos, timeline and requested resolution.

Step 4

Payment dispute route

For non-delivery/refund delay, prepare payment/bank dispute proof after platform response.

Step 5

Consumer escalation pack

If no resolution, prepare concise timeline and evidence index before official consumer route.

Copy-ready return/refund message

Edit once, attach proof and send through official app/support route.

Subject: Return / pickup / refund help needed - Product (Order ID not provided)

Dear Support Team,

I need help with my order: not provided. Product: not provided.
Issue type: Wrong item received.
Delivery date: Not provided. Return deadline estimate: Not provided (WINDOW UNKNOWN).
Current pickup/refund status: pickup not scheduled / not provided.
Package/product condition: details attached.
Previous seller/support response: not provided.
Requested resolution: Return pickup and refund/replacement as per policy.

Please register this issue, confirm the pickup/refund timeline in writing, and share the official ticket/reference number.

Regards,

Subject: Return / pickup / refund help needed - Product (Order ID not provided) Dear Support Team, I need help with my order: not provided. Product: not provided. Issue type: Wrong item received. Delivery date: Not provided. Return deadline estimate: Not provided (WINDOW UNKNOWN). Current pickup/refund status: pickup not scheduled / not provided. Package/product condition: details attached. Previous seller/support response: not provided. Requested resolution: Return pickup and refund/replacement as per policy. Please register this issue, confirm the pickup/refund timeline in writing, and share the official ticket/reference number. Regards,